Community
Community
Connect and collaborate with customers, partners, and employees. Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to patients, job applicants, and even retail locations.
Provide stellar customer service
A Customer Community helps customers help themselves and each other. Create a rich self-service experience with our online community software, allowing service agents to focus on complex issues
Connect your customers
Build deeper customers relationships with a Customer Community. Customers can interact with each other, provide feedback, share their enthusiasm for your brand and product, and even purchase in the community.
Accelerate your sales channels
A Partner Community connects resellers, distributors, and partners to increase sales. Partners can find information and experts, register new leads, update records, and manage funds, enabling them to close more deals more quickly
Drive employee productivity
Harness the power of our online collaboration software to create a social, mobile, and branded Employee Community. Enabling employees to find the information they need keeps them engaged and productive.
Customisation and Branding
Customise Community Cloud to reflect your brand and extend your online community experience. Create stunning, simple-to-use environments that are an interactive extension of your brand.
Personalisation
Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behaviour, inviting deeper community participation.
Connect your customers.
Provide stellar service with powerful community software that lets you create rich, self-service experiences.
Knowledge
Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.
Case Escalation
Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.
Engagement
Create a vibrant community by recognising your most active members with customisable badges that appear on their profiles. Enable members to endorse each other for specific skills and expertise.
E-commerce
Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment
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